Why should I book MadridVisits’ excursions?
On MadridVisits, we select the best excursions so that you only have to choose between the best routes in each place.

Our selection of excursions is based on:

  • Our personal experience doing the tours.
  • The professionalism of the guides and the design of the routes.
  • The satisfaction of our clients.
  • The experience and prestige of the organizing companies.
  • The route’s quality/price ratio.
  • Ability to offer the best price guaranteed on each excursion.

What is the benefit of booking on MadridVisits?
When booking on MadridVisits, you are booking directly with the company organizing the excursion. We guarantee that each booking has the best price, and we give you a gift with each booking: a practical tour guide for the excursion’s place of departure.

How far in advance do I have to make the booking?
Almost all of the excursions have limited seats, so we recommend booking as far in advance as possible in order to guarantee that there are seats available for the day you want to do the tour.

Why can’t I book more than one excursion at the same time?
In order to be able to offer the best price, you book directly with the company organizing the excursion, therefore avoiding intermediary costs. When working with different providers, each booking is made with each provider, so that is why you can only book one excursion at a time.

When should I pay for the booking?
Each provider establishes the payment terms and conditions when making the booking. In general, when booking you only pay a small amount in order to guarantee the booking, and you pay the rest when doing the excursion.

What forms of payment can I use in order to make a booking?
You can pay for the booking with a credit card or PayPal.

When making the booking, there was a payment error with my credit card. What can I do?
Payment with a credit card is automated and there is nothing that MadridVisits can do. Please, check to be sure your card has not expired, or try another credit card.

If the problem persists, get in touch with us.

Can I book an excursion over the phone?
Almost all of the bookings are done online since, among other things, it offers more advantages and more guarantees than doing so over the phone. However, in some circumstances and depending on the tour that you want to book, you will be able to book over the phone by calling +34 928 493216.

What can I do if I have problems with the booking?
Contact us via email, phone or WhatsApp for a solution to the problem.

I have made the booking but I never got a confirmation email. What can I do?
Once the booking is made, a confirmation email should automatically be sent to you. If you have not received the email in your inbox or your spam folder within 15 minutes after finalising the booking, please get in touch with us to have the booking sent to your email.

I have made a booking with pick-up near the hotel, but I don’t know exactly where the pick-up point is. Can you help me?
If you have made a booking and the pick-up point is not in your hotel, we will get in touch with you in order to inform you of the exact location of the pick-up point in relation to your hotel.

Do I have to print the booking?
To confirm the booking, you should print the first page that we send to your email or display the PDF of the booking on any mobile device.

Can I cancel the booking?
The cancellation policy is established by each provider and appears in the booking that we send you via email. You can cancel bookings with more than 48 hours advance notice (with respect to the date of the booking) at no cost, with a full reimbursement of the amount paid. If you cancel the booking less than 48 hours before the event, you may be penalized depending on which tour you have booked.

Can I change the date of the booking?
Up to 48 hours before, you can contact us to change the date of your booking, if there are available seats. The ability to change dates in the final 48 hours will depend on the booking policy of each provider and will be outlined in the confirmation email.

What happens if the bus that comes to get me doesn’t come or arrives late?
If 10 minutes pass, with respect to your scheduled pick-up, and the bus does not appear, call the number of the company that is shown on your booking.

What documentation should I bring to do the excursion or activities?
You should always bring your ID or Passport and the booking confirmation, either printed or on a mobile device.

With regard to hotel pick-up, how will I recognise the bus that comes to get me?
On the booking confirmation that we send to your email, the name of the company doing the tour is shown. The placard of the company will appear on a sign on the bus that is going to pick you up.

What happens if I don’t show up to do the excursion?
If you decide not to come to do the excursion, it is as if you had done the excursion, so you will not be able to request a refund.

What happens if I arrive late to the bus stop where I’m supposed to be picked up for the excursion?
If you arrive late to the bus stop and the bus leaves without you, you will lose the amount you paid, and if you want to do the excursion another day, you will have to make a new booking.

How can I contact the provider of the excursion if I have a question?
If you have a question before making the booking, you can contact us for help. Once the booking has been made, you can contact us or contact the company itself, since you have the contact information of the company on the booking confirmation.

Do you have special rates for groups?
Depending on the size of the group and the excursion, there may be special conditions for groups of more than 10 people. Get in touch with us via email and indicate the number of people and the tour you want to do, and we will inform you of the conditions for groups.